Tagged Pages Archive | Montreal
2011
21
March
Response from Air Canada: 'Our fares aren't guaranteed'
21
March
On Thursday I received a reply from the Air Canada executives regarding the deal to South America via airfare.com that didn't pan out. Here's what they had to say:
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Dear Mr. Myden,
Please accept my sincere apologies for the delay in our response.
Mr. Myden, I can certainly understand how frustrating it must have been for you to have your booking to Santiago cancelled, especially since you found a good price on Airfare.com.
Please know that Air Canada stands behind the fares we offer, but a specific fare is never guaranteed until the actual ticket is issued. I trust you will appreciate that since many customers are accessing our fares, whether it is via www.aircanada.com, through our Call Centre, or booking with travel agents and consolidators, fares can quickly become unavailable. While the inventory of available seats and prices are constantly being updated, the final price paid can only be confirmed once the ticket is issued. This is standard procedure throughout the airline industry and booking agencies are aware of this.
Regrettably, should the booking agency choose not to issue the ticket immediately, that fare may no longer be available at the time of ticket issue. Respectfully, in these situations, we must direct the passenger back to the booking agency.
While your disappointment is understandable, Mr. Myden, we hope this information will be helpful to you when you make future bookings. We look forward to welcoming you onboard Air Canada when next you travel.
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In short, they place the blame on the consolidator site, airfare.com (as I expected they would). And of course, airfare.com points the finger at Air Canada. The end result? It's nobody's fault. It's nobody's fault that for 3 full days people are lead to believe they have purchased an airline ticket, when in fact they haven't.
When people purchase an airline ticket, they're not *just* purchasing a ticket. They're also booking hotels, they're taking time off work, they're dreaming of being there. In 2011, to not have the technology in place to let someone know immediately whether they actually have a ticket or not isn't acceptable in my opinion. Especially when they have a booking code
The Air Canada executives that were contacted:
Lise Fournel
Susan Welscheid
Craig Landry
Claude Morin
To reach an Air Canada exec, the e-mail address format to use is: [email protected]
2011
17
March
Corsair's flights to Paris in May/June/September/October have dropped to $544 roundtrip after tax
17
March
If you're thinking of going to Paris in May, June, September, or October, it could be worth looking at Corsair's flights to Paris today.
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2011
16
March
Last minute flight from Montreal to Costa Rica - $370 roundtrip after tax
16
March
There's a last minute flight from Montreal to Liberia, Costa Rica for $370 roundtrip after tax.
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2011
11
March
So I've just heard back from Air Canada about the botched deal to South America
11
March
Dear Mr. Myden,
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2011
8
March
Last minute flight from Montreal to Chicago - $247 roundtrip after tax
8
March
Chicago is a surprisingly expensive city to get to from Montreal. Fares can often hover at around $500 roundtrip after tax or more. And you definitely don't often see last minute flights that are cheap on major carriers.
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2011
2
March
Last minute flight from Montreal to Turks & Caicos - $242 roundtrip after tax
2
March
AirCanadaVacations just dropped the price of their March 7-14 flight from Ottawa, Toronto, and Montreal to Turks & Caicos down to $242 roundtrip after tax.
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2011
1
March
Last minute flight to Panama (the country) - $365 roundtrip after tax
1
March
Sunwing just dumped the price of their March 4-11 flight from Montreal to Panama (PTY) down to $365 roundtrip after tax.
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2011
1
March
Last minute flight to Montego Bay, Jamaica - $230 roundtrip after tax
1
March
Air Canada Vacations just dropped the price of their March 2-9 flight from Montreal to Montego Bay, Jamaica down to $230 roundtrip after tax.
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2011
28
February
Why you should *never* use airfare.com to book a flight - and my apologies for a deal that didn't pan out
28
February
So on Thursday evening I reported a deal to Buenos Aires, Argentina and Santiago, Chile - both were showing up on airfare.com for an incredible price of $530 roundtrip after tax.
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2011
27
February
Ottawa, Toronto, Montreal to Costa Rica - ~$385 roundtrip after tax
27
February
Try flights from Toronto, Ottawa, or Montreal to Liberia, Costa Rica from March 7-14 on AirCanadaVacations.com
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